Connect Your Wellness

Telehealth FAQs

Can a Connect Your Wellness Telehealth doctor really treat me effectively over the phone or by video chat?

Yes. If you experience an illness or injury, there’s a good chance you can benefit from an online doctor consultation rather than a visit to the emergency room or urgent care center. In fact, a 2014 study from the American Medical Association showed that almost 75% of all doctor, urgent care and ER visits are either unnecessary or could be successfully managed via phone or video chat. Connect Your Wellness Telehealth doctors are specially trained to diagnose and treat you through a telephone call or video chat.

A 2014 study from the American Medical Association showed that almost 75% of all doctor, urgent care and ER visits are either unnecessary or could be successfully managed via phone or video chat.

Who uses Connect Your Wellness?

Connect Your Wellness members include:

  • Families who frequently visit family doctors, ERs or urgent care centers and don’t want to pay co-pays or other fees for every single visit.
  • Those who have low-quality and/or high-deductible insurance.
  • Those who would prefer a telephone call or video chat about a medical condition to actually visiting a doctor’s office.
  • People in rural areas, or those who otherwise find it difficult to travel for traditional healthcare.
  • People who tend to put off visiting the doctor because they fear their medical questions are too minor.
  • Families who take comfort in having round-the-clock access to medical care.

Is Connect Your Wellness a type of insurance?

No. It is a telehealth service that is complementary to insurance and is for anyone who wants 24/7 access to doctors, lower healthcare costs and unmatched convenience.

Do I have to sign a contract?

No. You can enroll in Connect Your Wellness without signing a contract, and you can cancel your membership at any time.

Is Connect Your Wellness available in every state?

Connect Your Wellness Telehealth services are available in 49 states (not available in Idaho).

How much does a Connect Your Wellness membership cost?

Become a Connect Your Wellness member for only $29.99 per month and enjoy unlimited online doctor consultations for everyone in your household. There are no additional fees or costs.

Can Connect Your Wellness help with emergency situations?

No. Connect Your Wellness addresses only non-emergency health issues. Please contact your local emergency number in the event of a medical emergency.

How do Connect Your Wellness doctors handle prescriptions?

Our doctors can prescribe medications if needed and send the prescription to be filled at your preferred local pharmacy.

Which medications can my Connect Your Wellness online doctor prescribe?

  • Amoxicillin™
  • Augmentin™
  • Azithromycin™
  • Bactrim DS™
  • Cipro™
  • Diflucan™

Please note: Connect Your Wellness doctors cannot prescribe controlled substances.

Which medical issues can Connect Your Wellness doctors diagnose and treat?

Our doctors can diagnose and treat a wide range of non-emergency medical issues, including:

  • Allergies
  • Bronchitis
  • Cold and flu symptoms
  • Ear infection
  • Fever
  • Pink eye

Which behavioral issues can Connect Your Wellness psychologists diagnose and treat?

You can discuss a variety of issues with our nationwide network of behavioral healthcare providers, including:

  • Alcohol and substance abuse
  • Anxiety/stress
  • Emotional problems

Where can I get the app for using Connect Your Wellness online doctor consultations?

You can download the CareClix app for the iPhone or iPad here, or click here to download CareClix for Android devices.

Is my personal health information secure using Connect Your Health?

Yes. The Connect Your Wellness Telehealth service is secure and compliant with HIPAA standards.

If I own a business, can I provide Connect Your Wellness memberships to my employees?

Yes. Providing Connect Your Wellness memberships to your employees is an excellent investment in their health. It can also benefit your business by limiting employees’ absences due to illness, injury and time spent seeking medical attention. Learn more about the volume discounts available for your organization.